Frequently Asked Questions

Click on the links below for answers to these frequently asked questions.

Contacting us:

How can I contact you?
 

Shopping

I can’t find a product.  How do I search for it?
How do I add items to my Shopping Cart?
Can I change or remove items in my Shopping Cart?
Can I save items in my Shopping Cart and continue shopping another time?

Ordering & Payment:

How do I order?
If I want to change or cancel my order, who do I contact?
What credit cards do you accept online?
How do I redeem coupons online?
Can I place an International order?
How do I place an order for a gift?
How do I check my order status?

Shipping & Delivery

What are your shipping and handling charges?
How are orders shipped?
Is it possible to expedite shipping?

Member registration & login

Why should I setup an account?
How do I register?
How do I change my account information?
What if I forget my password?

Returns & Exchanges

Does LotusOrganics have an unconditional guarantee?
What if I need to return or exchange an item?

Privacy and Security

How will the personal information I submit be used?
Is it safe for me to order by credit card?
What is your privacy policy?

Questions about organic clothing

What does organic really mean and why should I buy organic?
Which natural fibers are offered by LotusOrganics?
What is Hemp?
What is Tencel?
What is organic cotton?
What is color grown cotton?
What is green cotton?
I am chemically sensitive, what can I or can’t I wear?
What kind of dyes are used in LotusOrganics’ clothing?
What is Fair Trade?
Why do some of our garments contain Lycra?
How do I clean my organic fiber garments?

Contacting Us

How can I contact you?
You can conveniently contact us by email or mail. We try very hard to respond to all emails within 24 hours.

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Shopping

I can’t find a product.  How do I search for it?
A Search box is located directly below the Category menu on the left-hand side of every page.  Simply enter a keyword or description that you would like to search for such as “hemp”,  “baby”, or “skirt” and click the GO button to the immediate right.  A results page will be displayed with the products that match the search that you entered in the Search box.

How do I add items to my Shopping Cart?
On the left-hand side of every page in LotusOrganics.com is a Category menu.  Select a category that you would like to browse by clicking on the category name.  Most categories, such as Women or Men, have subcategories that you can then select to refine your browsing.  A products page will be displayed showing a small image of all the products in that category plus the product names and prices.  If there are lots of products for that category, multiple pages will be necessary to display all the products.  Click on the Next at the top and bottom of the products page to move to the next page.  If you see a product that you would like to know more about, click on the image or product name to see additional information.  If you would like to add this item to your Shopping Cart, click on the “Color” box to select a color, click on the “Size” box to select the size, and click on the “Qty” box to select the quantity or number of items that you would like to add to your Shopping Cart.

Adding items to your Shopping Cart does not commit you to purchasing the items.  You always have the opportunity to remove items from your Shopping Cart or to change the size, color and quantify.

Can I change or remove items in my Shopping Cart?
Yes and it is easy.  To checkout or change items in your Shopping Cart, click on the Shopping Cart checkout button at the top of each LotusOrganics page on the right-hand side.  This will display a page showing “Items in Shopping Cart”.  If you wish to change the quantity of an item, simply click on the box in the “Qty” column for the item, enter the new number of items that you would like, and then click on the update quantity button centered at the bottom of the list of products in your Shopping Cart.

If you wish to remove an item from your Shopping Cart, click on the Remove button to the right of the item in your Shopping Cart.  If you wish to change the size or color of an item, you will need to remove it from your Shopping Cart and then go back to the product page to reenter the item with the new size or color.

Can I save items in my Shopping Cart and continue shopping another time?
Yes.  If you wish to stop shopping and save items that you have already placed in your Shopping Cart, click the Shopping Cart Checkout button on the top right of the page and then click on the Save Cart button to the right of each item in your Shopping Cart that you would like to save in your Wish List Cart. 

To save items in your Wish List Cart, you will need to be logged into your personal account. If you are not already logged into your personal account, you will be asked to log into your account if you already are signed up for an account or to register for a personal shopping account at LotusOrganics if you do not already have a personal shopping account.  Creating a personal shopping account at LotusOrganics.com is easy, quck and safe.  Click here for information on creating a personal shopping account.

To return back to your Shopping Cart from your Wish List Cart, click the Shopping Cart Checkout button at the top of the page.

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Ordering & Payment

How do I order?
Place items that you wish to order from LotusOrganics.com in your shopping cart as described in the shopping section above.  To checkout and place an order, click on the Shopping Cart Checkout button at the top of each page.  Review the Items In Shopping Cart page for correctness.  If you have a Discount Coupon Code, enter it in the Coupon Code box on the lower left and click the Apply button.  If all is correct, click the Checkout button in the lower right hand corner to continue the checkout process.

You must now enter your billing and shipping information.  If you have previously ordered from LotusOrganics.com then we already have your billing information and you can click the Existing Customer link to sign-in.  Review the billing and shipping information to make sure that it is correct.  On the lower right side of the page, select the Payment Method (Visa or MasterCard) and click the Continue button in the lower right side to continue the payment process.  Review the Order Summary.  Enter your credit card number and expiration date and click the Complete Order button to complete the payment transaction.

If I want to change or cancel my order, who do I contact?
If you need to change or cancel your order for any reason after you have completed the online order processing at LotusOrganics.com, please send an email to CustomerService [at] LotusOrganics. com. If you order has not shipped yet, we will be able to quickly handle any changes that you would like to make.  Most orders ship within 24 hours except on Sundays.  If you order has already shipped than we will need to do an exchange or refund for your order.

What credit cards do you accept online?
We accept VISA and MasterCard online at LotusOrganics.com.  Catalog and mail orders can be paid with a personal check.

How do I redeem coupons online?
From time to time, we offer special coupons which are easily redeemable online. After you have placed your items in your Shopping Cart, proceed through the checkout process with your coupon code handy.  During the checkout process enter the code in the Coupon Code box in the lower left of the Items in Shopping Cart screen and then click the Apply button.  Coupon codes are case sensitive; please type the code exactly as it appears on your coupon.  Your discount will be applied and you will see the price after your Coupon has been applied.

Can I place an International order?
Yes!  We appreciate all international orders and we have shipped to customers worldwide.  Because of large international shipping charge increases, a nominal shipping fee of U.S. $17.50 is charged to all international customers.  To add international shipping to your shopping card, select "Non-US Shipping" from the product menu column near the bottom of the left hand of each LotusOrganics.com page just below the "Men's" product selection. Your country might impose an import duty or tariff upon you depending upon country.  This is something that is outside our control.

How do I place an order for a gift?
To have your order sent to someone else as a gift, enter their name and address in the Ship To section during the online checkout process.  We always wrap our products in a natural tissue paper that is manufactured without harsh bleaches or dyes and we include a gift card for all our customers.  If you would like something special written to the gift card, please email us at CustomerService at LotusOrganics[dot]com with instructions on what you would like written on the gift card.

How do I check my order status?
Within minutes after submitting your order online, you will receive an email confirmation of your order.  Your email confirmation will also contain a Track button that you can click to track the status of your order after it has been shipped.  When your order is shipped (and that is usually within 24 hours), you will receive an email confirmation that your order has been shipped. If your order was shipped within the U.S. then you will also receive a U.S. Postal Service tracking number so that you can track your shipment. 

You can also check the status of your order by clicking on the Membership tab at the bottom of every page within LotusOrganics.com.  This will display your Account page and you can click on “View Order Status and History”.  You can also edit your account profile and access your Wish List Shopping Cart.  This is a very handy page.

And if there are ever any questions about your order, order status and delivery, you can always contact Customer Service via email or phone.

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Shipping & Delivery

What are your shipping and handling charges?
LotusOrganics.com values you as a customer and to show our appreciation, we ship U.S. domestic orders for one low-cost fixed shipping charge of $4.25 for standard delivery shipments and we subsidize the shipping charges for international shipping.

U.S. Postal international rates have recently doubled and we are no longer able to ship for free internationally so we charge a flat U.S.$17.50 shipping on international orders.  This is still less than the U.S. Postal rates to most non-U.S. countries.  To pay for international shipping, you must select the non-U.S. Shipping category on the left navigation bar and add non-U.S. Shipping to your shopping cart.

How are orders shipped?
Orders are shipped via U.S. Priority Mail within the United States and via U.S. Global Priority internationally.  Delivery is usually within 3 or 4 days in the U.S. and within one to two weeks outside the U.S. depending upon the country and customs.  Shipments of small order weighing less than 13 oz are sent via U.S. First Class Mail.

Is it possible to expedite shipping?
Yes, for delivery within the U.S. you can request Overnight/Next Day delivery by emailing us at CustomerService at LotusOrganics[dot]com.  Please make the request via email as soon as you can after ordering as orders ship within 24 hours after being placed.  You will be billed for the difference between the U.S. Priority Mail rate and the expedited rate.  You can also select "Xpedite Shipping" on the main product menu on the left of the web site.

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Member registration & login

Why should I setup an account?
It's free and it's easy. We like to think of it as convenience shopping because it allows you to keep all of your billing and shipping information securely saved in one place.  Being registered will also speed up the checkout process for future purchases.  And, after you register, you can review the status of all pending orders for your account. Why enter in your information over and over again?  It's just one more way to make your shopping experience effortless.

How do I register?
Registering is easy and quick.  During checkout when you order from LotusOrganics, you will be asked to sign into your account.  If you have not registered before, you will be asked to enter your name, billing and shipping formation.  Enter the information once and you are all done!  You are now registered with LotusOrganics and your information is secure and private.

You can also register or sign into your account without going through the checkout process by clicking on the “Membership” tab at the bottom of each page within LotusOrganics.com.

How do I change my account information?
To change your account information, click on the “Membership” tab at the bottom of each page on LotusOrganics.com and then log into your account by supplying your account email address and your password.  This will take you into your Account page where you can click on “Edit My Profile”.

What if I forget my password?
If you forget your password, click on the “Membership” tab at the bottom of any page within LotusOrganics.com which will display the “Sign In to Your Account” page.  If you have forgotten your password, click on “Forgot Your Password?” and we will email your password to you.

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Returns & Exchanges

Does LotusOrganics have an unconditional guarantee?
Yes!  LotusOrganics is built upon the fundamental goal of providing beautiful and healthy organic clothing that is good for you, society and the world and in giving our customers respect and every consideration.  We unconditionally guarantee all of our products and service.  If you are not happy with your purchase for any reason, we will be happy to refund or exchange your purchase within 30 days of product order.  Products must in the condition that you received them.

What if I need to return or exchange an item?
If you would like to return or exchange an item, please send it back to us at:
LotusOrganics.com
1525 Hwy 1
Fairfield, IA 52556

If you still have it, please include your original Packing Invoice or a piece of paper with your name, address and phone number so that we can send the exchange to the correct address or credit the refund back to your credit card.

You can also exchange an item for a different item at LotusOrganics.com.  If there is a difference in price between the item that you purchased and the item that you would like to exchange it for, then we will refund the difference back to your credit card if the new item is less expensive or charge the difference to your credit card if it is more expensive.

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Privacy and Security

What is your privacy policy?
We take your privacy and shopping security very, very seriously.  All online shopping is encrypted and LotusOrganics.com is hosted in an elite CISP Certified data center.  Credit card is not stored in any of our databases so there are no concerns about someone hacking our systems and getting your credit card information.

We never, ever supply your customer information to anyone.  Never.  Your name and address are completely safe with us.  Your trust is very important to us and we will not violate that trust in anyway.  This is our pledge to you.

How will the personal information I submit be used?
The personal information that you enter when you register with LotusOrganics.com or when you order is used only to bill and ship your order to you

Is it safe for me to order by credit card?
Yes.  We have taken precautions to insure that your shopping experience is private, safe, secure and enjoyable.  This site has security measures in place to protect the loss, misuse and alterations of the information under our control. All customer information (like your e-mail address and credit card information) is transferred using HTTPS (secure http) and SSL (Secure Socket Layer)—meaning, all data is encrypted by your browser and then decrypted by the Web server (our site), rendering the information unreadable. For more information regarding website security please review our privacy policy. This policy can be accessed by clicking here.

What is your privacy policy?
To review our complete privacy policy click here.

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Questions about organic clothing

What does organic really mean and why should I buy organic?
Unlike conventional cotton which is one of the most heavily sprayed industry in the world, organic fibers (such as organic cotton) are not sprayed with harmful pesticides, fungicides, herbicides and chemical fertilizers, which in turn helps save our water, air and environment as a whole. Organic methods of agriculture are inherently better for our bodies, our homes, our planet and for future generations.

Which natural fibers are offered by LotusOrganics?
We offer a wide range of natural fibers at LotusOrganics.com: cotton, hemp, wool, alpaca, tencel, and silk.  Some of our garments also come in a blend of these natural fibers.  We are always exploring new natural and organic fibers such as soy and bamboo and offering them to you as we find manufacturers who can certify that they are organics and manufactured according to Fair Trade principals and practices.

What is Hemp?
Hemp is a durable, breathable comfortable fabric similar to linen but softer. It is also UV resistant. The hemp at LotusOrganics is of the highest quality and strength. It is machine washable as well.

What is Tencel?
Tencel is a strong, easy-care fabric made of the cellulose extracted from managed tree farms. This elegant eco-fiber is derived using a non-toxic process, which spins it into a buttery-soft machine washable textile, both luxurious and upscale

What is organic cotton?
Organic cotton is grown free of toxic chemical pesticides and fertilizers using biologically based and sustainable growing methods.  The organic cotton garments sold at LotusOrganics.com are also manufactured without the use of the toxic chemicals and processes used to manufacture conventional cotton clothing.

What is color grown cotton?
Color grown cotton contains no dyes but is grown in beautiful natural colors such as honey, sage, and mocha. Ancient Indians in South America were known to have used color grown cotton. In the past decade, these color grown cotton fibers have become available once again for apparel manufacturing.

What is green cotton?
"Green cotton" is conventional grown cotton – that is cotton grown using toxic chemical pesticides and fertilizers.  But it is manufactured without the use of conventional chemical-based manufacturing methods.  Green cotton is manufactured using organic manufacturing processes.

I am chemically sensitive, what can I or can’t I wear?
Most people suffering from Multiple Chemical Sensitivities (MCS) can comfortably wear garments made from organic fibers such as cotton or hemp and manufactured under organic garment manufacturing conditions.  Depending upon your level of Multiple Chemical Sensitivity, you may need to wear undyed or colorgrown fabrics.  All of our garments in “Natural” color are undyed.  Many chemically sensitive customers can also wear our beautiful clay-dyed garments from Earth Creations. Many of our chemically sensitive customers are able to wear most items in our store except those that have Lycra in them.  For shipping, we also wrap our unpackaged garments in an unbleached tissue paper to protect them from an residues that might rub off from shipping boxes and shipping envelopes.

What kind of dyes are used in LotusOrganics’ clothing?
LotusOrganics.com works with a large selection of the finest organic clothing manufacturers who use a variety of dyes and dyeing techniques such as low-impact fiber-reactive dyes, earth clay dyes, organic plant dyes, and color grown fibers and wools.

What is Fair Trade?
The Fair Trade Federation (FTF) is an association of fair trade wholesalers, retailers, and producers whose members are committed to providing fair wages and good employment opportunities to economically disadvantaged artisans and farmers worldwide. Fair Trade products range from coffee and clothing to rugs and wall hangings. FTF directly links low-income producers with consumer markets and educates consumers about the importance of purchasing fairly traded products which support living wages and safe and healthy conditions for workers in the developing world. FTF also acts as a clearinghouse for information on fair trade and provides resources and networking opportunities for its members. By adhering to social criteria and environmental principles, Fair Trade Organizations (FTOs) foster a more equitable and sustainable system of production and trade that benefits people and their communities.

Why do some of our garments contain Lycra?
Lycra is used in some garments, mostly exercise and activewear, to allow the garment to stretch and move with you. We use no more than 10% in any garment. Lycra increases the life of a garment, making it more sustainable. It adds stretch and versatility and contributes to a wider array of fashion fabrications. We add very small amounts to some of our garments in order to reach more people with the importance of organic cotton (and other organic textiles). We continue to seek natural alternatives to Lycra for future fabrics.

How do I clean my organic fiber garments?
Almost everything at LotusOrganics.com is machine washable, and products are pre-shrunk. Some garments require hand washing and flat drying. We do not recommend dry cleaning, or putting any items in the dryer under high heat. So please — follow the care label inside.

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